Terms of Service

Pipeline SLA is provided by Norvane Software Ltd, trading as Argutix ("Argutix", "we", "us"). Norvane Software Ltd is a company registered in England and Wales, company number 17525503, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. These terms are an agreement between Norvane Software Ltd and the business that creates the account. Contact: founder@argutix.com.

Pipeline SLA is for business use only. By creating an account you confirm that you are acting on behalf of a business and not as a consumer, and that you have authority to accept these terms for that business.

Pipeline SLA connects to one HubSpot account per organisation with read-only access and checks your open deals every hour against rules you configure, such as a time limit per deal stage. When a deal breaks a rule, the breach is logged and the deal owner is emailed; depending on your plan, their manager and a director can be emailed if nobody acts. Alerts are sent by email only. It is a monitoring and alerting tool. It never changes anything in HubSpot: it does not close or move deals, create tasks or update records.

Pipeline SLA is intended for business use. You're responsible for keeping your login details secure and for the accuracy of the HubSpot connection, rules and team members you configure. The person who creates an organization is its owner and is responsible for its account and billing.

New accounts get a free 14-day trial with no card required. The trial includes every feature, equivalent to the Business plan (our top pricing tier). It ends automatically and you are not charged unless you choose a paid plan.

If your trial ends without a paid plan, access to the dashboard, monitoring and alerts stops. Your account data is kept for 90 days so you can pick up where you left off by choosing a plan. After that, we may permanently delete it.

Each paid plan (the Starter plan, the Growth plan and the Business plan) includes the features described on our pricing page. When you subscribe, your account has the features of the plan you chose. If that plan includes fewer features than you used during your trial or on a previous plan, those extra features stop working, although your rules and history are kept.

Prices are in pounds sterling (GBP). We are not currently VAT registered, so no VAT is added; if that changes, prices will be shown as excluding VAT. Subscriptions are billed monthly through Stripe and renew each month until cancelled. You can switch plans or cancel at any time from your Account page. Cancellation takes effect at the end of the period you've already paid for, and you keep access until then. We don't offer refunds for partial billing periods. We'll tell you in advance before any price change applies to you.

We aim for reliable, hourly monitoring, but this is a small, independently operated service without an enterprise-grade uptime guarantee. The service is provided "as is" and "as available". As far as the law allows, we don't promise that it will be uninterrupted or error-free, or that it will catch every deal that meets your rules. We're not liable for missed alerts, HubSpot API outages, or decisions made (or not made) based on this tool's output. Use it as one input to your sales process, not the sole source of truth.

Suggested re-engagement messages are written by AI and can be inaccurate or unsuitable. You're responsible for reviewing and editing any suggestion before you send it to anyone.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that, we are not liable for any loss of profit, revenue, sales, business, opportunity or goodwill, any loss or corruption of data, or any indirect or consequential loss, however it arises.

Subject to that, our total liability to you for everything arising under or in connection with these terms is limited to the greater of £100 and the total amount you paid us in the 12 months before the event that gave rise to the claim.

You own the data you bring into Pipeline SLA. We own the software and everything we build into it. While your account is active, you have a non-exclusive, non-transferable right to use the service under these terms.

Your HubSpot deals can contain personal data, such as deal owners' names and email addresses. We process that data on your behalf, as your processor under UK data protection law. We will:

• process it only to provide the service, and only as you direct through how you use it
• keep it confidential, and make sure anyone with access to it is bound to confidentiality
• protect it with appropriate security, as described in our Privacy Policy
• use only the service providers listed in our Privacy Policy, and tell you before adding a new one, so you can cancel if you object
• help you, where reasonable, to respond to people exercising their data rights and with any data protection assessments
• tell you without undue delay after becoming aware of a breach affecting your data
• delete your data when your account ends, as set out in our Privacy Policy
• give you the information you reasonably need to show that we meet these obligations

You're responsible for having a lawful basis to share this data with us, and for telling the people whose data it is (for example, your sales reps) that you use a tool like this.

Pipeline SLA is an independent product and is not affiliated with or endorsed by HubSpot, Inc. HubSpot is a trademark of HubSpot, Inc. Your use of HubSpot is governed by your own agreement with HubSpot.

Don't use this service to violate HubSpot's own terms, attempt to access another organization's data, or interfere with the service's normal operation. We may suspend accounts that do.

If you're the owner, deleting your account permanently deletes the whole organization: every team member's login, the HubSpot connection, rules and history, and it cancels any paid subscription. If you're a team member or admin, deleting your account removes only your own login, and the organization stays in place. We may also close accounts that break these terms, with reasonable notice where practical.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

These terms, together with our Privacy Policy, are the whole agreement between us about the service. If any part is found to be unenforceable, the rest still applies. You can't transfer your account to anyone else without our agreement. If we don't enforce a right straight away, we can still enforce it later.

We may update these terms as the product evolves. We'll tell you directly about meaningful changes where practical, and the date at the top of this page shows when they last changed. Continuing to use the service after a change means you accept the updated terms.

Questions about these terms: founder@argutix.com